1. About this site
This website (henkwolff.com) is operated by Henk Wolff, an independent iGaming strategy consultancy registered in the Netherlands. References to "I", "me", and "Henk" in content on this site refer to the consultant. References to "we" or "the consultancy" refer to the same.
By accessing or using this website you accept these terms in full. If you do not accept any part of these terms, do not use the website.
2. Information on this site
Content on this website - including case studies, insights, licence guides, market reference material, and operator-focused commentary - is provided for general information purposes. It does not constitute legal, financial, regulatory, or commercial advice for any specific operator or situation. Operators should not rely on the content for specific decisions without a formal engagement and tailored advice.
Case studies present anonymised summaries of work performed. Operator names, identifying market detail, and specific commercial figures are anonymised where commercially sensitive. Quoted results reflect outcomes for the specific engagement and are not predictive of outcomes in other engagements. Live engagement summaries describe work in progress and the stated targets are subject to change as engagements develop.
Licence guides, market reference material, and regulatory commentary reflect the consultant's understanding at the time of writing. Regulatory frameworks change. Costs, timelines, tax rates, and operational requirements are accurate to the best of the consultant's knowledge as of the date of writing but should be verified directly with the relevant regulator before any operator decision is taken.
3. Engagement of services
The website describes the consultancy's engagement structures and pricing in general terms. Specific engagements are governed by separate written engagement letters or service agreements between the consultancy and the client operator. Nothing on this website constitutes an offer to provide services on specific terms; service terms are agreed during the scoping phase of each engagement.
Pricing indications on the website ("starting at €5,000/month" or similar) are guideline figures and subject to change. Final pricing for any engagement is set in the engagement letter for that specific engagement.
All engagements are subject to mutual agreement at the scoping stage. The consultancy reserves the right to decline any engagement at its discretion, including but not limited to engagements where the operator profile does not fit the consultancy\'s practice, where there is a conflict with existing clients, or where the consultancy assesses that it cannot deliver value commensurate with the engagement scope.
4. The CRM Healthcheck
The CRM Healthcheck is a free diagnostic tool offered through this website. By completing the diagnostic, the operator agrees that:
(a) responses provided are accurate to the best of the operator\'s knowledge; (b) the diagnostic results constitute general feedback and do not substitute for tailored consulting advice; (c) the responses and resulting diagnostic will be received by the consultancy and may be used to follow up on potential engagement opportunities; (d) no commercial relationship arises from the use of the diagnostic in itself; (e) the consultancy may use anonymised aggregated data from healthcheck submissions for benchmarking and content purposes without identifying any individual operator.
5. Confidentiality and references
Engagement-specific confidentiality obligations are governed by the engagement letter for each engagement, which typically includes mutual non-disclosure provisions. Operators considering engagement should expect substantive confidentiality protection during and after the engagement.
Case studies on this website are published only with the relevant operator\'s consent or with sufficient anonymisation to remove identifying detail. Operators wishing to verify references for specific engagements should request this directly via WhatsApp or email; references can be provided under appropriate confidentiality protection.
6. Intellectual property
All content on this website - including written content, design elements, frameworks, methodologies, and visual assets - is owned by the consultancy or used under appropriate licence. Content may not be reproduced, redistributed, or used for commercial purposes without express written permission. Operators engaging the consultancy receive a usage licence for materials produced during the engagement under the terms set out in the engagement letter.
The frameworks, diagnostic tools, and methodologies presented on this website are the consultancy\'s intellectual property. Operators may apply general principles described on the website to their own operations; engagement-specific frameworks and tools are licensed as part of the engagement.
7. Third-party content and links
This website may reference third-party tools, vendors, regulators, and operators by name. Such references are for context and do not constitute endorsement, partnership, or any commercial relationship unless explicitly stated. The consultancy does not accept responsibility for the accuracy of third-party content or the operation of third-party websites linked to from this website.
8. Disclaimers and limitations
The website is provided "as is" without warranty of any kind, express or implied. The consultancy does not warrant that the website will be uninterrupted, error-free, or free of malicious code. Use of the website is at the operator\'s own risk.
To the maximum extent permitted by law, the consultancy excludes liability for any direct, indirect, consequential, or special losses arising from the use of, or inability to use, this website. This exclusion does not apply to liability that cannot lawfully be excluded under Dutch law.
The consultancy provides strategy and advisory services. The consultancy does not hold a gambling licence, is not a regulated gambling operator, and does not directly operate any consumer-facing gambling product. The consultancy advises operators that hold relevant licences for the markets they serve.
9. Privacy and data
The consultancy\'s processing of personal data is governed by the privacy policy, which forms part of these terms. Operators submitting personal information through forms on this website (including the CRM Healthcheck) consent to the processing of that information as described in the privacy policy.
10. Governing law and jurisdiction
These terms are governed by the laws of the Netherlands. Any disputes arising in connection with these terms or the use of this website are subject to the exclusive jurisdiction of the Dutch courts.
11. Changes to these terms
These terms may be updated from time to time. The most recent version is always available at this URL with the "last updated" date at the top of the page. Continued use of the website after changes are posted constitutes acceptance of the updated terms.
12. Contact
For questions about these terms, about this website, or about engaging the consultancy:
WhatsApp: +31 6 23 16 39 15
Email: henk.wolff@igamingconsultant.eu
Web: henkwolff.com